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There was submitted a report by the Chief Officer (Adult Social Work Services) (1) providing an overview of the Community Alarm service; (2) setting out details of the Community Alarm Service Care Inspection grades; (3) highlighting the ongoing work to support the transition from analogue to digital; (4) providing details of the Community Alarm Service Review; and (5) highlighting the process for setting the IJB budget and the charges for Community Alarms.
During discussion on this matter, two questions were asked in respect of which Officers committed to respond outwith the meeting.
"In relation to the 900 additional unplanned shifts, what percentage is this of the overall shift pattern." (Councillor Brennan)
"What percentage of calls request an ambulance rather than assistance for people with falls." (Councillor Brennan)
Decided:
(1) that the contents of the Community Alarm Service update report be acknowledged;
(2) that the work being undertaken to support the transition from analogue to digital and the work completed to date be recognised;
(3) that the progress and challenges of progressing the move to the new digital ARC platform, and the extensive work completed to date in preparation for this, be acknowledged;
(4) that the positive grading received from the Care Inspectorate be recognised; and
(5) that the importance of sustainability, including service charges, be acknowledged.